Refund Policy

Last updated: October 6, 2026

1. 100% Delivery Guarantee

Our goal is to provide accurate and timely device intelligence. If our system fails to generate a report for the IMEI you provided due to an API outage or internal error, you are entitled to a full and automatic refund.

2. Non-Refundable Scenarios

Due to the nature of digital goods and real-time database queries, we cannot issue refunds in the following scenarios:

• Incorrect IMEI: You provided an incorrect or invalid IMEI number. The cost is incurred by us the moment the query is sent to the databases.
• Clean Results: You requested a report and are unhappy because the device came back completely clean. (This means the service worked exactly as intended!).
• Information Changes: The device status changes after the report is generated (e.g., a phone is reported stolen 3 days after you checked it). Our reports are a real-time snapshot of the current exact moment.

3. Discrepancies and Missing Data

If you believe the report you received is fundamentally missing core data that was advertised (e.g., iCloud status, Blacklist status), please contact our support team. We will manually review the query and issue a refund if our data providers failed to return the expected fields.

4. How to Request a Refund

If your situation falls under our refundable criteria, please contact our support team with your Order ID and the IMEI number checked. We process valid refund requests within 3-5 business days.